Returns Policy: Provided goods are returned within 30 days, we can exchange any goods, send replacements or refund your money.

Refund procedure : please email or call 02 9004 7059  for a refund number and shipping details.

Our promise to you : we will deal with any complaints in a fair, confidential, effective way that is available online and easy to use, should you have any complaints please contact us on 02 9004 7059  or

Customer service is available 9h30 to 17h00 Monday to Friday at 02 9004 7059  Your credit card details are only kept at Netbanx - a secure online payment company using encrypted information on a secure server. Netbanx will send us automatic clearance.

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address if you chose to join our subscription list .You will be allowed to unsubscribe at any time by calling 02 9004 7059  or if you email

The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Copyright Unless otherwise stated all contents of this web site are © 1999-2011 Cool Diamonds. For permission to reproduce any contents of this web site, please contact us by phone on 02 9004 7059  . "Cool Diamonds" is a registered trademark of Cool Diamonds.